Privacy Policy

Effective Date: 27th November 2024

At DJ Relocations, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding your information.

1. Information We Collect

We collect personal information necessary for providing our services, including:

• Name, email address, and mobile number

• Details about your relocation needs, such as your rental preferences, location, and budget

• Documents required for tenancy applications (e.g., proof of ID, proof of income, proof of right to rent, student status documentation)

We do not collect your payment details. Payment is processed securely through third-party gateways like Stripe or PayPal, and we do not store any payment information.

2. How We Use Your Information

We use the information you provide for the following purposes:

• To assist with finding rental properties, setting up utility accounts, securing council tax exemptions, reviewing tenancy agreements, and recovering tenancy deposits

• To communicate with landlords, estate agents, and utility providers on your behalf

• To provide you with updates and customer support related to our services

We may use your information for marketing purposes in the future, but only with your explicit consent.

3. Sharing Your Information

We share your information only as necessary to fulfill the services you’ve requested:

• With landlords, estate agents, and utility providers (e.g., your name, contact details, and necessary documents)

• Through third-party payment processors like Stripe and PayPal, where you enter your details directly

We do not sell or share your data with any other third parties.

4. Data Security

We employ industry-standard measures to protect your personal information, including:

• Secure payment gateways like Stripe and PayPal

• HTTPS encryption for all communications on our website

• Data storage via secure cloud platforms (e.g., Google Cloud)

5. Your Rights

You have the right to access, update, or request the deletion of your personal data. To do so, please email us at hello@djrelocations.com, and we will make reasonable efforts to comply within 30 days.

6. Cookies

We do not use cookies for tracking, analytics, or advertising purposes. Any standard cookies used by Google Sites are for essential website functionality only.

7. Policy Updates

We may update this Privacy Policy as needed. Any changes will be communicated to you via email. Your continued use of our services after updates constitutes your agreement to the revised policy.

8. Contact Us

For questions or concerns regarding this Privacy Policy, please email hello@djrelocations.com.